454 B
454 B
SOP-015: Knowledge Management
The company should get smarter over time:
- After solving a hard problem, document the solution as a lesson_learned comment
- After making an important decision, document the rationale and alternatives considered
- When onboarding new agents, share relevant past decisions and lessons
- Periodically review past incidents and ensure fixes are still in place
- Capture "best practices" that emerge from repeated successes