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SOP-015: Knowledge Management

The company should get smarter over time:

  • After solving a hard problem, document the solution as a lesson_learned comment
  • After making an important decision, document the rationale and alternatives considered
  • When onboarding new agents, share relevant past decisions and lessons
  • Periodically review past incidents and ensure fixes are still in place
  • Capture "best practices" that emerge from repeated successes