A woken agent was handed a "Chat reply" ticket whose description was
four source ids and "you were @mentioned... reply", then a closing that
told it to "report progress and completion" and "update the task status"
— so it answered like a status bot.
Now the wake reason names who spoke, in which channel, and quotes what
they said, and asks the agent to reply to that person in their own voice.
When a run carries a thread, buildTaskPrompt ends as a conversation
("reply to the people here... not a status report") and skips the work
closing entirely. The ordinary work closing also drops "reporting your
progress and completion" for "tell the team what you did and what's next,
the way you'd bring a colleague up to speed." The thread_id reply token
is preserved. This is the second half of making the company feel human.
ZacharyZhang-NY
a9049612c5